Terms & Conditions | Saree House

These Terms & Conditions govern your use of the Saree House website and the Saree House mobile application (package: com.sareehouse.shop). By browsing, creating an account, or placing an order, you agree to these terms.

1. About us

Saree House sells traditional and designer sarees online. You may browse as a guest. Login is required to place orders, manage your profile, save addresses, and use order tracking.

2. Accounts

You are responsible for keeping your login details secure and for activity on your account. Provide accurate name, phone, email, and delivery information. We may suspend accounts used for fraud, abuse, or policy violations.

3. Orders & pricing

Product images are for illustration. Colour and weave may vary slightly. Prices, stock, and offers can change without notice. An order is confirmed only after we accept it and (where applicable) payment is successful. We may cancel an order if an item is unavailable, payment fails, or we suspect fraud — in which case any amount collected for that order will be refunded as per our payment partner's timelines.

4. Payments

Payments are processed by third-party payment gateways. We do not store full card details in the app. Eligible customers may use credit facility where that feature is enabled. Credit terms, limits, and eligibility are shown in the app and may change.

5. Delivery

Delivery times are estimates and depend on location, courier, and stock. You must provide a complete, reachable address. Risk in goods passes to you on delivery to the address you provided.

6. Returns

Return eligibility, window, and process are as communicated in the app or by support. Items must be unused and in original condition unless the product is defective. Custom or heavily discounted items may be non-returnable as stated at checkout.

7. KYC

Where identity verification is required, you agree to submit genuine documents. False or stolen documents may lead to order cancellation and account restriction.

8. App features

The app includes catalogue browsing, search, wishlist, cart, checkout, order tracking, saved addresses (including optional location for auto-fill), notifications, bilingual Hindi/English, help centre tickets, and related account tools. Features may be updated, limited by region, or disabled for maintenance.

9. Acceptable use

Do not misuse the app, attempt unauthorised access, scrape data, or post abusive content in support tickets. We may restrict access to protect customers and our business.

10. Intellectual property

Saree House name, logo, product photos, and app content belong to us or our licensors. You may not copy or resell them without permission.

11. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential loss, courier delays beyond our control, or issues caused by incorrect address or device permissions you decline. Our liability for a product is limited to the amount you paid for that order.

12. Privacy

How we handle personal data is described in our Privacy Policy. To close your account, see Delete account.

13. Changes

We may update these terms. The revised version will be posted on this page with a new date. Continued use after a change means you accept the updated terms.